Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of automobystore.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://automobystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a great ball thrower. I have problems with my arms which make it harder for me to pick up and throw stuff with force, so my dog is always bored because I throw it not far enough. But this is a game changer! The handle is flexible and makes it easy to throw the ball, the crevices at the end of the handle for fingers are comfortable. The pit for the ball is strong and grabs the ball tight but not so tight that it’s hard to release. The handle is long enough so it’s easy to pick the ball up from the ground without bending too much.
Amazing product, made the playtime with my dog so enjoyable. The thing I hated about it was that you have to pick up the ball from the ground which could be wet and dirty or covered in dog saliva. And I am a germaphobe, but my dog loves it so much that I had to just deal with it. Now there’s no such problem! The ball thrower makes it easy to throw and pick up, the hole for the ball grips the ball firmly. And because it’s flexible it makes the ball fly far away, making it more fun for the dog.
My dog loves to play fetch with the ball, so we often go to parks to do it. So often, in fact, that my hands are starting to give up on me. I’ve had this pop up in my recommendations recently and decided to give it a try. My review after a month of using it: 5 out of 5. This made playtime so much easier. No more dirty hands and tired hands! I love that it has the crevices for fingers, also it grips the ball tight. I also love the ball that comes with it – it now looks very used but it’s still usable! Definitely recommend.
Our pug learned from watching other dogs to play fetch while we were traveling. So we realized she needed a ball of her own. We bought the two pack of supplemental balls that are smooth and easy to clean, and the ball that comes with this (more like a tennis ball) has become her indoor ball. The handle is great for launching the ball, and the shorter handle means it won't launch too far for her to run. IF you have a dog who loves to fetch, this is a great toy to have. We literally have to show her that we put it away or else she will obsess about it, because she loves it so much. We used to think food was her favorite thing, but a promise of going out and throwing the ball is her greatest joy besides the ocean.
Let me confess- I wasn't the sports kid and I never learned to throw well. But THIS THING!!?? I can throw the ball half a football field. My little fur-ball adores this and we play every day that the weather is clear- hot or cold.
Really easy to use
I bought this mainly so I don't have to touch muddy/slimy tennis balls anymore. I wanted a thrower that would easily fit in my bag, and this was the perfect size for me. My dog loves fetch but she isn't a big chewer, so she hasn't damaged the included ball whatsoever. If your dog likes to chew at all, you may need to consider getting a durable rubber ball in addition to this. The price is definitely worth it for the launcher itself; I can throw further with much less effort.
Keeps my hand clean and makes game more enjoyable
Will buy again for my friend's dog
You’d need some time to get used to it but once you’re done, it’s a great product
This worked well for a day before I left it where my Rottweiler puppy could find it and completely destroyed it in about 5 minutes, LOL. I still gave durability 4 stars because there's nothing that stands up to that.
Durable handle and high-quality ball for that price?? Awesome
I love that the supplier warned that this is for small dogs only. This would really be a choking hazard for middle to big dogs
The ball is just the right size for my dog
Easier to use and launches the ball further, don't necessarily like the shape of the handle, wish it was rounder and softer but still a great product
Been using this one days upon days, still did not loosen
Throws it really far away
Love the ergonomic design and the colors
The days of dirty hands are forgotten!
Game changer! No more gross saliva and dirt hands. Also I am able to throw the ball much farther for my dog who loves playing fetch. My elderly parents use this product with ease
I love it, but here's why it loses 1 star: The main color on their ball- orange. And a color dogs can't see-? orange. My dog does way better tracking the blue ball (dogs DO see blue), but maybe yours will be just fine with the orange one that comes with it. Anyway, I love, love, love this product!
I haven't had a problem in grabbing a ball or launching one. My dog loves playing fetch, my arm doesn't hurt after a long session and we're both quite content with this.
I have very small dogs that love to play fetch. They can’t use the regular tennis balls because they are way too big. This is just perfect for her
Love this one
Grabs tight, launches far
My dogs love it and I have to keep it in the garage because they go CRAZY 😜 ❗️Bark bark and bark till the ball leaves the handle. I like it because it holds a tennis ball too.
I am able to throw this far enough for the dog to actually get some great exercise. The only problem is, she is obsessed with it, and I have to hide it until playtime.