Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of automobystore.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://automobystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We have an almost 2 year old dachshund who is an aggressive chewer. Even the most durable of toys and bones don’t last more than a day or two with him. For some reason, he LOVES this one in particular. He waits for us to get out of bed each morning and then hides it under one of the pillows until he wants to chew on it. He has chewed on it daily since Santa Paws brought it to him for Christmas and yet, it still looks new. I’m so happy to have found something safe and fun for him.
This toy is awesome. My dog will play with the toy, it’s perfect for teeth and she likes it. I received the toy at the end of January and here it is at the end of February. The toy is in as good shape as when I received it. She will normally destroy a toy in a week, but this toy will not be destroyed. Also, she loves playing with it. I would definitely buy another toy like this one if she ever destroys it. I recommend this toy. It is also at a great price.
I just love this brand. Purchased two of these, one for each of my girls. They really like their Gingerbread toys! Durable and perfect!
Very nice to toy I got it for my dog because he likes to chew on things and this is very durable well worth the money this keeps him busy from not chewing on things that he supposed be chewing on is the very durable toy and it’s great for dogs that like to chew a lot there’s also clean their teeth to
I bought this toy because it was cute. I love Sodapup toys because they are the most durable toys I have found. My Archie likes these toys. But now he is no longer interested in his Gingerbread Man. Oh well...it is cute.
My pitbull destroys toys...these last and for some strange reason, they are her favorites...keep making them...has to be santa…
This durable chew proof toy is the perfect gift for pet owners. Really cute
At least for my dog it's chew proof. She loves it !!