Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of automobystore.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://automobystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have two dogs who absolutely love this toy! Being able to hide and store the smaller squeaky balls in the big ball is great! The big ball was much larger than expected but the dogs love it and the smaller balls. The little balls have lasted so much longer than I expected! My dogs are very notorious for destroying toys extremely quickly! Overall very pleased! Dogs are happy! Periodically I hide their favorite toys in the large ball to give them a new adventure. Everything is well made and will last for a long time, at least with my little dogs. I do plan to repurchase at some point!
I bought this about a year ago. It was a hit from the moment I took it out of the box. In fact when I took it out of the box, my dog got so excited he grabbed it out my hand the minute he saw it. The lining of the big ball (ball bag) is beginning to come loose but that is not surprising after a year of fairly heavy use. The individual balls are still going strong and are played with daily. My only criticism would be that the squeakers in the balls are a little small so sometimes they are hard to quickly find but this is still a 5 star toy for my dog. If/when this toy wears out, I will definitely buy again.
This product is amazing for active dogs and this size is perfect for my dogs size. He is always ripping other toys apart and for this toys purpose to have the insides taken out is the cleaner alternative. Overall, this is a great toy for active dog owner that want a way to keep yours busy for a while. The product itself is great very durable, worth the money, and has many different attributes to it as well (the balls inside, squeakers, and crinkle paper). Highly recommend the package even came in ahead of expected. This is also a wonderful trustworthy company... Thank you
Great for small dog. My yorkie mix is having so much fun with this toy. Her fav is to shake all the balls out (takes her a good 20 minutes shaking to get them all - with ball chasing and squeak breaks in between). She can also fit her head in to dig around for stuff. Add some treats in there too. Quality might not be good for an aggressive chewer, but great concept and loved toy!
There are so many balls inside the large ball! My dogs love these balls, and they are good quality. They have a squeaker inside and are about the size of a tennis ball!
Pup loves it.
My dog, Coty loves playing with these. He actually drags the large ball all over the floor until he figures out it has a hole to dig his nose into the larger ball to pull the smaller balls out. What a laugh!
He seems to think that it’s his job to empty the ball when I put the 10 smaller ones in it. He plays with each one separately and even likes the container! Good deal for sure.
So far it is holding up to my dog. He is enjoying the challenge of trying to get the balls out.
It's a great toy and the balls have held up to lots of dog abuse.
My pup loves it! She loves pulling the balls out and also chews on the outer ball by itself. The inside lining comes apart a little bit but she is a stronger chewer than most so no complaints.
Dogs loved it!
Initially I didn't think she would be interested in it but "Who knows what lurks in the minds of terriers?" I have a similar idea, that's what brought me to this toy,my terrier is a proven hunter (vermin) I thought would tear guts out of a plush toy, then stuff them back in for another round to kill the gopher, squirrel, rat whatever.
My dogs love them they play with them for hours
The balls aren’t that durable but my love absolutely loves playing with this. You can buy replacement balls if some of them break
My dog loves this toy. She loves balls and puzzles so this is a 2 for 1 toy.
My shihtzu has many toys but not one that requires him to pull objects out of another object. I thought and do think this toy is a good idea. He didn't know what to do with it even though I showed him many times. I followed the advice and put treats inside to entice him to take the balls out to get the treats. Instead he rolled the big ball and the treats fell out..lol
A great little toy that my dog has absolutely loved.
These balls are one of my dog's favorite toys. You'll find her carrying one in her mouth most of the time. She also sleeps with them.
Best toy ever for curious dogs.
This dog toy keeps my puppy entertained for hours!!
My dogs love this toy. It has been fun for them to play with and they haven't destroyed all of the little balls yet! - Only 1 has been destroyed so far. It's lasting longer than most of their toys last.
My chihuahua mix loves the toy. She loves to chew plush balls and this one is a winner!!!
My dogs like the little balls. The sack was chewed up in a few minutes.
There are so many balls inside the large ball! My dogs love these balls, and they are good quality. They have a squeaker inside!
Our dogs really like these balls, but with two Frenchies pulling on them, they don’t last. In only a few minutes of play, they rip along a seam or get holes in the fabric and leak stuffing all over.
This product is amazing for active dogs
My dog loves these types of toys, this one was perfect! She loves using her paws to open it. Very satisfied with this toy!
Our god like it, but she broke the sqeakers within minutes (but he is a bit rough with toys)
Our fur babies love playing catch with these balls. They are the perfect size for our fur babies. These are quite durable too.
One of the few squeaker toys that I have purchased that last longer than 5 - 15 minutes.
Our little girl loves these squeaker balls and they last better than any others we have purchased.
My dog loves these soft squeaky little balls.
My dog enjoys these little balls! He can literally run and play for a long, long time.