Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of automobystore.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://automobystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really durable rubber, especially for aggressive chewers. Bought it in January and it is still almost perfectly intact 3 months later except for some rubber missing from the bottom edge due to her chewing. Bought this for our one year old Border Collie who chews through most toys with ease. He has had this for 3 months and has only managed some minor teeth marks, try as he may. It is soft enough that it gives a bit as he chews on it. He loves this toy and carries it around everywhere!
Unique and durable stuffable toy. Perfect for any dog, any size, any age. Also makes a great gift. My golden retriever loves it, he carries it around the house, adorable. One of his favorites and still looks like brand new. As far as the durability; I can’t speak on that yet. We will see how these hold up as she plays with them. All in all worth it! If you don’t have this toy, buy one now... we currently have two of them :)
I have a lab puppy that can chew through anything, but he has not been able to chew through these. I love that I got two for my purchase. He loves this toy not only to chew on but to play with in the yard. I'll definitely get this one again because it also has holes you could put treats in and cover the end with peanutbutter, freeze, and provide enrichment. Sadie the puppy chooses this toy over every other one when given options. Well worth the purchase.
One of the best treat dispenser toys I’ve tried! I co-taught a puppy class and used to suggest these for enrichment and helping puppies with crate training! Everyone who got one loved it. So durable and works as an awesome toy as well when no treats are inside! The fun shapes are also a plus and I feel are another bonus when putting dog food in there for them to try and get out!
This is a super durable toy that my cute but ornery dog hasn’t been able to tear apart. Would definitely buy again from this company if their other toys are this strong
Highly recommend it to all dog owners.
My black lab can chew through ANYTHING! This is the only toy that she has that has lasted her a WHOLE YEAR!! And sooo cheap
This chew toy is great.
I bought this toy for my dog for his 6th birthday. He LOVES it! Great quality, almost 1 week in and still intact! I would buy this again!
Would highly recommend it because this is just better and much much more affordable than the competitors.
My dog loves it, I just wish it was a little bigger so it doesn’t fit when she rolls under the furniture. She always rolls it under the TV stand and Sofa.
I'm very happy with the product and my dog loves it.
My baby boy loves this toy. He chews on small things so it's been durable. When he's ready for dinner he grabs his cupcake & starts running around like a Tanzmanian devil! А great buy!
Much bigger than I thought it would be but our Yorkie loves it! Would buy again.
We ordered this for our American Pit Bull Terrier’s Gotcha Day. He loves, but usually DESTROYS, toys. It has been nearly two weeks and this cupcake is still in ONE PIECE!!!
Cute, but hard to get the dog treat out.
My dog loves this toy! It also seems extremely durable, but I don't have a super chewer, so can't help much on that.
I LOVE these! The price is right too. Not wasting my time or money with any other treat toys
I bought two of these for my grand puppers and they really love them. Both of them are chewers and as of today they have not destroyed them. Love them.
my Pitbull loves this thing!!
I used to buy the Black competitor model and my 2 English Labradors would destroy them in a matter of weeks. I bought this about 3 months ago and they still look brand new! I love these and love the price even more!
Very reasonably priced for the product you get. Will definitely buy it again! I will buy this instead of Kong toys.
Highly durable for dogs who are tough on chewing items. Easy to stuff with their favorite treats and quick clean up.
I have an aggressive five-month-old chewing puppy. This is the most superior quality treat dispenser toy that I have purchased. I now have a total of six.
My dog loves this thing! I did put some wet food in it and froze it, and they loved it but it caused a mess if outside a crate! I would use it as a crate distraction while at work, our puppy is in there most days and it keeps him busy!
This is AMAZING. My dog is obsessed with them. I love that they are a noticeable color also. Very durable especially when most toys have been destroyed.
This is a great item. My dogs are light/medium chewers and it’s a little too tough and durable for them. Ha! They mostly lick it to get the treats out. I freeze them sometimes and they really hold up well.
Our black lab loves these!
I bought two! These are great for our 2 dogs. I love that they are dishwasher safe. Easy to put treats, fruit etc and freeze them too. Definitely a good buy.
It is really bouncy to play with and easy to put treats in. I'm going to buy more for the shelter dogs to play with!